A. You can choose from several payment methods. We accept payment from all major Credit Cards such as Visa, Mastercard and American Express. You can also pay using Paypal, Apple Pay and more. We currently do not accept cash on delivery payments.
A. You can easily track your order by using the tracking function located in the menu on top of our homepage. After an order has been placed, it's immediately sent to our fulfillment center. We usually ship orders within 48 to 72 business hours. Once the order is fulfilled, you will receive a tracking number via email.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
A. WE DO OFFER FREE PROMOTIONAL SHIPPING on all orders over $80. The shipping and handling fee is $7.95 for all US shipped orders.
A. No, We are currently only accepting orders to US.
A. Most U.S. orders get delivered within 7-10 business days after your order is processed. Orders to Alaska and Hawaii might take a day or two longer.PLEASE NOTE DUE TO COVID-19 ORDERS WILL TAKE EXTRA TIME TO GET DELIVERED. WE HAVE SEEN DELAYS AS LONG AS 2 WEEKS.
B.Processing time is calculated by business days and don't count holidays.
A. You can place your order directly on our website when you browse through our products. Just add the product and the quantity that you want in your shopping cart. After you have included all the products you can proceed to the checkout over the shopping cart menu. You will be asked to fill in your shipping and billing information and after that, you can place your order by clicking on the buy button.
A. Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet.
If you wish to change anything about your order, please contact us or write to us at email@example.com within 24 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.
A. We adhere to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your credit card information is used automatically to complete the requested transaction and is not stored or viewed by us.
A. We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please contact us or write to us at firstname.lastname@example.org. Let us know the problem and don't forget to attach a photo or video so we can address the issue clearly. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
A. Yes, we do. Please click here to check out our Refund Policy for more details. Please be advised that certain conditions may apply.
A. To learn more about our exchange and return policy, kindly check our Exchanges & Return page.